--- title: Issuing refunds & canceling reservations description: From time to time, it may be useful to set certain actions on a specific reservation after a booking has been made. This includes issuing a partial or full refund, canceling a reservation, and resendi --- [Bug bash 2023](https://bugbash.gdaunton.com/) - [Accéder à gdaunton.com](https://gdaunton.com) Permissions & Privacy - [Intégrations](https://bugbash.gdaunton.com/intégrations) - [Requests](https://bugbash.gdaunton.com/requests) - [Theme Design](https://bugbash.gdaunton.com/theme-design) - [Uncategorized](https://bugbash.gdaunton.com/uncategorized) - [Using Scheduling](https://bugbash.gdaunton.com/using-scheduling) - [Permissions & Privacy](https://bugbash.gdaunton.com/permissions-privacy) - [Copy and Language](https://bugbash.gdaunton.com/copy-and-language) - [Return Policy & Refunds](https://bugbash.gdaunton.com/return-policy-refunds) - [Ingredient Lists](https://bugbash.gdaunton.com/ingredient-lists) [Revenir à l'accueil](https://bugbash.gdaunton.com/) 1. [Bug bash 2023](https://bugbash.gdaunton.com/) 2. Permissions & Privacy - [Intégrations](https://bugbash.gdaunton.com/intégrations) - [Requests](https://bugbash.gdaunton.com/requests) - [Theme Design](https://bugbash.gdaunton.com/theme-design) - [Uncategorized](https://bugbash.gdaunton.com/uncategorized) - [Using Scheduling](https://bugbash.gdaunton.com/using-scheduling) - [Permissions & Privacy](https://bugbash.gdaunton.com/permissions-privacy) - [Copy and Language](https://bugbash.gdaunton.com/copy-and-language) - [Return Policy & Refunds](https://bugbash.gdaunton.com/return-policy-refunds) - [Ingredient Lists](https://bugbash.gdaunton.com/ingredient-lists) # Issuing refunds & canceling reservations From time to time, it may be useful to set certain actions on a specific reservation after a booking has been made. This includes issuing a partial or full refund, canceling a reservation, and resending the confirmation email a guest receives after making a reservation. - [Issue a Refund](https://bugbash.gdaunton.com/knowledge/issuing-refunds-canceling-reservations-resending-confirmation-emails-1#issuerefund) - [Cancel a Reservation](https://bugbash.gdaunton.com/knowledge/issuing-refunds-canceling-reservations-resending-confirmation-emails-1#cancel) - [Resend Confirmation Email](https://bugbash.gdaunton.com/knowledge/issuing-refunds-canceling-reservations-resending-confirmation-emails-1#resend) #### Issue a Refund Occasionally, you may need to issue a partial or full refund to a guest. This can be done at any time (before or after the reservation date). Head to **Reservations** then **Search by Reservation Name or Number** to find the reservation. Click on the reservation you want to issue a refund to. ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba23cff6f9273f6aaa3a09file-6q1G6a0cJm-Aug-12-2022-02-31-54-08-PM.jpg) Locate the blue **Actions** button on the top right of the Reservation Details page. Click **Refund** ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba2c3ef6f9273f6aaa3a48file-IWRMpXVW9L-3.jpg)A pop-up will appear asking you to enter the amount you wish to refund. Click the **Refund** button to finalize.  ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba24f0a96f3c15c4d89789file-TJAQHFcjht-3.png) The transaction history will be logged for your records. #### Cancel a Reservation Head to the **Reservations** tab of your admin dashboard. Locate the reservation you wish to Cancel through the **Search **or **Filter **functions. Click on the reservation you want to cancel. ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba23cff6f9273f6aaa3a09file-6q1G6a0cJm-Aug-12-2022-02-31-55-28-PM.jpg) Locate the blue **Actions** button on the top right of the Reservation Details page. Click **Cancel Reservation** ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba2c8355ad1a761aa6093cfile-ydp4NQBZOo-3.jpg) Choose whether you’d like to cancel the reservation with or without a refund. Canceling with a refund will issue a full refund. Click the **Cancel Reservation** button. ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba2a1ad172c11fdd324126file-9WuNh9NkUB-3.png) To issue a refund after the reservation date and time, see [Issue a Refund](https://bugbash.gdaunton.com/knowledge/issuing-refunds-canceling-reservations-resending-confirmation-emails-1#refund) #### Resend Confirmation Email If a guest does not receive a confirmation email after making a reservation, you can manually resend a confirmation email using the **Resend Email** function. Head to **Reservations** then Search by **Reservation Name or Number** to find the reservation. Select the specific reservation. ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba23cff6f9273f6aaa3a09file-6q1G6a0cJm-Aug-12-2022-02-31-56-51-PM.jpg) Locate the blue **Actions** button on the top right of the Reservation Details page. Click **Resend Email**  ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba2cde67de684e3e4368e3file-McR01x98fL-3.jpg) Enter the desired email address and click **Send** ![](https://bugbash.gdaunton.com/hubfs/Knowledge%20Base%20Import/d33v4339jhl8k0_cloudfront_netdocsassets6140ca1c6ab5cc04f316dd0eimages61ba2b8067de684e3e4368dafile-R1McVjflBg-3.png)A confirmation email will be sent to the email address entered in the form field. If the guest still does not see an email, have them check their spam folder. Did this answer your question? 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